Privacy Policy

We collect the following categories of information when you interact with FlexCare 365:

• Personal Identification Information — Your full name, date of birth, email address, mobile phone number, billing address, state, and zip code.
• Membership Information — Your selected plan, enrollment date, dependent information (names and dates of birth where applicable).
• Payment Information — Payment card details collected and processed through our secure third-party payment processor. We do not store full card numbers on our servers.
• Health-Related Information — Chronic conditions you disclose when accessing care through our physician network. This information is handled in accordance with applicable law.
• Technical Information — IP address, browser type, device type, pages visited, and session data collected automatically when you visit our website.
• Communications — Any messages, inquiries, or support requests you send to us.

We use the information we collect to:

• Process and manage your FlexCare 365 membership enrollment.
• Communicate with you about your membership, billing, and care access.
• Provide you with access to our member portal and agent dashboard.
• Send you important updates, policy changes, and service announcements.
• Respond to your inquiries and provide member support.
• Facilitate your access to our physician network and Patient Advocacy Line.
• Comply with legal obligations and enforce our terms.
• Improve our website and services.
• Send promotional communications where you have consented to receive them.

You may opt out of promotional emails at any time by clicking the unsubscribe link in any email or contacting us at support@flexcare365.com.

We do not sell your personal information. We may share your information with the following categories of third parties:

• Service Providers — Companies that help us operate our business including our CRM platform, authentication provider, and payment processor. These providers are contractually required to protect your information and may only use it to provide services to us.
• Healthcare Network — We share necessary membership information with our physician network provider to activate and maintain your care access. This includes your name, membership tier, and enrollment status.
• Legal Requirements — We may disclose your information if required by law, court order, or government authority.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

Depending on your state of residence you may have the right to:

• Access the personal information we hold about you.
• Request correction or updates to inaccurate information.
• Request deletion of your personal information subject to legal retention requirements.
• Opt out of or unsubscribe from promotional communications and SMS messages.

To exercise any of these rights contact us at support@flexcare365.com. We will respond to all requests within 30 days.

If you have questions or concerns about this Privacy Policy or our data practices please contact us at: